Complaints Procedure

Complaint Procedure

At U Dentistry we strive at all times to deliver to our patients the best service that we possibly can. As we are sure you will appreciate, there may be times that all does not go to plan, we acknowledge this and would wish to help those directly affected and learn from any complaint.

It is only by embracing all feedback, whether good or bad that we can grow and improve our service in the future. We will always respond to your concerns in a caring, courteous and sensitive way.

What you can expect

1. The practice manager is the designated Complaints Manager at U Dentistry. Please speak to or telephone to discuss your concerns. If you wish for your concerns to be discussed discreetly, then we would be happy to provide a private room for any meeting.
2. Written or e-mailed complaints will normally be acknowledged in writing within two working days and a full response and explanation given within ten working days. Detailed and comprehensive records are kept of any complaint received.
3. If you are not satisfied with the outcome of our complaint investigation then a complaint may be made to the Dental Complaints Service. Tel: 08456 120 540. E-mail: info@dentalcomplaints.org.uk Alternatively you are able to follow up your concerns further, on the General Dental Council website: www.gdc-uk.org.

A full copy of our complaints procedure is displayed at all times in reception, and copies are available on request.